Heard of Uber and Grabcar? Sounds familiar lately? Have you been on one? Are these actually legal?

These are the questions that popped up when it comes to the discussion of e-hailing services in Malaysia. And fret not, these platforms are now legal businesses in Malaysia.

On 27th of July 2017, the amendments to the Land Public Transport Act 2010 and the Commercial Vehicles Licensing Board Act 1987 to regulate e-hailing services have been tabled and passed. The amendments are required to get the Royal Assent before it can be gazetted and enforced. Upon the passing of the amendments, it gives the government full authority to regulate and monitor e-hailing services.

What about the legal operation?

To operate legally, e-hailing operators will be required to acquire an individual permit issued by either the Land Public Transport Commission (SPAD) for Peninsular Malaysia or Commercial Vehicles Licensing Board (CVLB) for Sarawak and Sabah.

The operators are required to pass the identification of their drivers to the SPAD to allow criminal checks to be carried out before they are hired.

The drivers will be subjected to health and periodical vehicle checks besides insurance protection. This is similar to the taxi drivers.


What about your complaints?

If you would like to make a complaint when the new law is gazetted, operators, drivers, and passengers using services like Grabcar and Uber can make official reports and complaints to the SPAD and CVLB respectively. The SPAD will generate a data of the drivers for monitoring purposes.

Those who commit the offence will be fined up to RM1,000 or jailed up to three months, or both, upon conviction.